Shipping Policy

Address, Cancellation, and Tax

For U.S. order fulfillment, Please submit a complete U.S. address and promptly report delivery damage, an incorrect parcel, or missing contents. An order can be cancelled before shipment; afterward, the Refund Policy controls returns. For customer reference, Taxes are collected as required by applicable law.

U.S.-Only Delivery

For consistent shipment handling, service is available only to valid addresses in the United States. Every U.S. order receives Free standard shipping, regardless of its purchase total.

From Order Review to Carrier Transit

To explain the shipping process, our team prepares an accepted order in 1–2 business days, excluding weekends and U.S. public holidays. Standard carrier movement is then estimated at 4–6 business days; severe weather, peak demand, and address exceptions can affect a carrier’s estimate.

Shipment Visibility

Within the customer-care standard, we send a tracking number after dispatch for every order. The carrier may need a short period before the first tracking event appears.

Merchant and Customer Care Information

Within our shipping process, Store name: thehydrojug

To keep delivery expectations clear, Contact email: Support@thehydroely.shop

Under the stated fulfillment timeline, Phone: (414) 691-7983

As part of our U.S. delivery service, Physical and return address: 5977 7th Ave, Kenosha, WI 53140, US

For order and tracking support, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).