Contact Us

Customer-Care Desk

For a clear service request, Reach us for checkout assistance, product information, tracking, delivery concerns, returns, exchanges, payments, or a privacy-rights request. Include an order number when the question is order-specific, but do not include complete card credentials.

Hours and Order Changes

To keep communications accurate, Assistance is available Monday to Friday, 9:00 AM–5:00 PM in local time for this store. Messages outside that window are reviewed in the next service period. Under the applicable store policy, Ask for cancellation before shipment; when dispatch has occurred, please use the Refund Policy.

Merchant and Customer Care Information

To support a timely response, Store name: thehydrojug

Within our stated service hours, Contact email: Support@thehydroely.shop

For customer-care requests, Phone: (414) 691-7983

To help us respond efficiently, Physical and return address: 5977 7th Ave, Kenosha, WI 53140, US

To protect account information, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).