Payment Policy

Tax, Cancellation, and Credits

For payment transparency, Taxes are collected as required by applicable law. Before shipment, cancellation can be requested. As part of secure payment handling, a refund that is approved goes back to the original payment method and usually appears within 5–10 business days after issuance, subject to the card provider’s timing.

Authorization and Data Security

As a payment-processing standard, the payment provider can request authorization when an order is submitted. The customer must be entitled to use the chosen method and provide accurate information; an unsuccessful or unverifiable payment can delay or cancel the purchase. Under this payment standard, Shopify and the applicable processors handle card data through their security controls, and full card numbers should never be emailed.

About Credit/Debit Card

For eligible transactions, we support eligible credit and debit cards on the Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover networks. The secure checkout displays the methods available for the transaction, subject to issuer authorization.

Currency and Checkout

To keep billing expectations clear, The checkout, displayed prices, order totals, and completed charges are denominated and processed in USD.

Merchant and Customer Care Information

To clarify transaction terms, Store name: thehydrojug

For customer reference, Contact email: Support@thehydroely.shop

Under the store payment process, Phone: (414) 691-7983

In relation to checkout and payment, Physical and return address: 5977 7th Ave, Kenosha, WI 53140, US

For a clear payment record, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).